In this article, we will explain:
- What trauma informed practice means for you
- How it benefits you and your case
- What you can expect from MFMac in a trauma informed process
- The five principles that guide how we work with you
What does trauma informed practice mean for you?
Trauma informed practice recognises how trauma can affect memory, communication and decision making. Your solicitor adapts the way they work so you feel heard, informed and in control. You will understand your options, ask questions at your pace and give instructions with confidence.
How does this benefit you?
When you feel safe and involved, it is easier to explain what happened and share information that supports your case. That leads to stronger evidence and a better chance of a successful outcome. It also helps reduce stress during a process that can be emotionally difficult.
What can you expect from MFMac?
We tailor the process to you. In practical terms, that includes:
- Flexible meeting arrangements: We can meet in person, by phone or by video. When appropriate and where possible, we can also meet at your home or another setting that feels more comfortable for you.
- Clear and consistent communication: We set out what will happen next in straightforward terms, avoid unnecessary legal jargon and provide updates at times we have agreed with you.
- Your pace and your preferences: We organise statements and appointments around your needs, including breaks whenever required. You choose how and when we take information from you.
- Sensitive handling of difficult conversations: We are open about the strengths and risks within your case and take the time to ensure you feel prepared for each stage, including medical assessments and statements.
- Access to specialist support: If you would benefit from help beyond legal advice, we will signpost you to suitable organisations or professionals.
- A consistent team working with you: Wherever possible, you will deal with the same core team throughout your claim, ensuring continuity and a clear understanding of your circumstances.
- A focus on securing the right outcome: We work to obtain the strongest evidence and the compensation you are entitled to, while safeguarding your wellbeing at every step of the process.
What are the five principles that guide your claim?
Trauma informed practice is built on five principles. Here is what they mean for you at MFMac:
- Safety: You should feel safe practically and emotionally. We agree meeting locations and formats that suit you and set ground rules that help you speak openly.
- Trust: Trust grows from predictability and honesty. We say what we will do, then do it, and we keep you informed so you are never left wondering what comes next.
- Choice: Trauma can take away a sense of control. We restore it by offering options wherever possible, from scheduling to how statements are taken. Your preferences guide our approach.
- Collaboration: We work with you, not just for you. We explain your options, outline strengths and weaknesses in plain English and agree decisions together. You remain involved at every stage.
- Empowerment: Your experiences and feelings are acknowledged and respected. We validate what you are going through and support you to make informed choices. By seeking justice, you take meaningful steps to move forward, whatever the outcome.
Getting started
If you are considering a claim or already have one under way and want a trauma informed approach, we can help. We will:
- Listen to what happened and what you want to achieve
- Explain time limits and next steps
- Set out funding options clearly
- Agree a communication plan that works for you
For specific, tailored advice on a potential claim, please contact the MFMac Personal Injury Team. You can also call 0131 247 1000 for a free, confidential discussion.
