Thu 30 May 2019

The Financial Ombudsman Service is introducing reforms to make the redress system more efficient, including a new complaint registration stage and expanded dismissal powers. Changes to its "fair and reasonable" test remain limited while wider legislative reforms are considered.

Scott Morrison outlines proposed reforms to the Financial Ombudsman Service that aim to increase certainty for firms and align FOS decision-making more closely with FCA rules. The changes could have significant implications for complaints handling and redress in the financial services sector.

The Financial Conduct Authority (FCA) has set out the detail of the long-awaited, industry-wide redress scheme for historic motor finance mis-selling). It is one of the most significant consumer remediation exercises in UK financial services, with profound operational, financial, and legal implications for lenders, investors and consumers.